The following is a list of the most frequently asked questions.

If your question is not answered here, please feel free to give us a call or send us an e-mail.

Q. Are you sponsored by eBay? A. No. We are not sponsored or endorsed by eBay.  We are affiliated with eBay, Inc. in that we are a VERIFIED TRADING ASSISTANT. We are a private third party providing a listing service to anyone that wishes to sell on eBay, but without having to do any of the work. However, eBay listing services such as ours are legitimate business enterprises and accepted by eBay as long as eBay policies and guidelines are adhered to. There are many eBay listing services throughout the world. We are just one of many. Currently we only offer our services to residents and businesses located in the Kansas City Area. We may expand this in the near future.

Q. Is there a contract involved in using your services? A. Yes. If you'd like to preview an exact copy of the contract prior to using our service, you can do so by clicking here. The contract is in ".pdf" format. You will need Adobe Acrobat Reader to view it.

Q. What happens if my item doesn't sell? A. If your item does not sell and did not receive any bids, you have the choice of re-listing the item or picking the item up from our office. If you choose to pick up the item, there is a minimum commission of $10.00 plus the applicable eBay Insertion Fee that you must pay before picking up the item. The $10.00 minimum commission is a nominal charge to cover our costs to create your auction. Please refer to our contract for details or contact us if you have other questions about this. If you choose to have us re-list the item and the item sells on the next try, we will waive the $10.00 commission from the first attempt. Unfortunately, you will still need to pay the original Insertion Fee from the first try as eBay does not credit this back. All other terms of the contract will still apply on the second attempt to sell the item, including a new Insertion Fee. As long as you are willing to pay the Insertion Fees (which in most cases is only a few cents) we will keep re-listing the item for you as many times as you want. We will not charge any commissions until the final outcome.

Q. Why didn't my item sell? A. This is not always an easy question to answer. There are too many variables. Sometimes the answer is obvious like, the starting bid was too high or it's the wrong time of year or the item just isn't in demand. Sometimes the answer is not so obvious. Demand for certain items can fluctuate drastically from one day to the next. It's a buyers market and sometimes the market can be fickle. None of us has any control over this. The only assurance we can offer is that we will do everything within our power to get your item noticed and give it the best chance of being sold.

Q. What can I sell on eBay? A. Almost anything sells on eBay! However, not all items sell well or fetch the hoped for price. It is best to research the demand and value of your item ahead of time, to see if similar items are selling on eBay and what the average selling price is.

Q. Is there anything I cannot sell on eBay? A. Yes. eBay has lists of prohibited, questionable and potentially infringing items. To view their list click here. As a general policy, KCebay.com does not accept items that appear on these lists. Although eBay allows the sales of transportation vehicles and real estate, KCebay.com does not presently handle these items. We don't know if or when this will change, but if it does we will announce it on our main page.

Q. What sells the best on eBay? A. That is the eternal question. If we knew the exact answer, we would already be retired and living in the Bahamas. Fortunately, eBay makes it a little easier by publishing a monthly report on what items are in highest demand. This report changes frequently so it is a good idea to check it often and maybe even print it out as a reminder. To view their current report click here. The report is in PDF format so you will need Adobe Acrobat Reader to view it. This is a free download. We also have a generalized list of what items sell better than others and what items don't sell well at all. To view this list online click here.

Q. Can I track the auctions that you list for me? A. Absolutely! You can see the items we list for you on our homepage.  That would be www.KCebay.com.

Q. Can I or my friends bid on my auctions? A. That is not allowed unless you or your friends actually plan on buying the item. Placing bids without the intent to buy, just to inflate the bid is called "shill bidding" and is against eBay policy. It is also against our policy. Anyone caught doing so will have their auctions terminated immediately and will be charged a $75 cancellation fee for each cancelled auction as per our contract. Trust us; it's not worth the risk.

Q. Can I choose what the minimum starting bid will be at the beginning of my auctions? A. Yes. You may set the starting bid at whatever you like. Keep in mind that if the starting bid is too high, early viewers of your auction may be scared off. Having a lower starting bid sometimes helps to get the ball rolling. Statistically, most serious bidders will then wait until the last few minutes of the auction to place their final bid. Frenzied bidding during the last two minutes is quite common. The starting bid you choose also affects the Insertion Fee charged by eBay.

Q. Can you set a Reserve Price for my item? A. We can, but we recommend against it. A Reserve Price, which is always hidden, can sometimes work against you. But if you really feel you need it, we will do it for you. In certain cases, there can be some advantages. A better solution is to have the bidding start at the absolute minimum you're willing to sell the item for. Give us a call and we'll explain the logic behind this strategy.

Q. How many pictures can I have on showing on my auctions? A. We will display as many pictures as necessary to promote your item at no additional cost to you. While eBay charges an additional fee for each picture uploaded to their site beyond the first one, we do not. We host additional pictures from our own webserver to save you the additional fees. This, of course, is done within reason. There are times when showing different angles and views of an item is necessary to give an accurate representation of the item. In other cases, this isn't necessary and won't be done. This is at our discretion. If you need further explanation on this, please don't hesitate to ask. We'd be happy to go into more detail and give you examples of different picture related scenarios.

Q. Do I ever have to deal with bidders or buyers either directly or by e-mail? A. No. As part of our service, we take care of that for you. Answering e-mails all week from potential bidders can take quite a chunk out of your busy schedule. We do it so you don't have to. The main point of our service to you is to make selling on eBay completely effortless for you.

Q. How do you deal with returns and refund requests from buyers? A. Because of the way our service and auctions are structured, we usually won't have to deal with that. All items are sold as is without warranties. The only exception we could foresee is where the item was misrepresented, like in the case of an antique or collectible. Chances are we'll have already paid you before this problem comes to light. In this case we would absorb the loss and re-list the item with a modified description at our earliest convenience. You, of course, will never have to deal with this situation while using our services. However, if you are selling an antique or collectible, we require thorough documentation on that item to prevent us from falling into this predicament.

Q. Do I have to package and ship my items to the buyers? A. No. We do that for you. We package each item very carefully to insure it is not damaged during transport. We wouldn't want to issue a refund for damaged goods anymore than you would. Fortunately, this won't even be a concern for you when you use our services.

Q. What is "feedback?" A. On eBay, buyers and sellers are encouraged to leave feedback for each other after the completion of a transaction. There are three types of feedback -- Positive, negative and neutral. We always leave positive feedback for buyers after making prompt payment. We leave negative feedback for winning bidders that do not follow through with payment. The more positive feedbacks you have showing in your eBay profile, the better you look to other buyers and sellers when you personally participate in an auction.

Q. Can I have positive feedback copied over to my eBay user profile? A. Unfortunately, that isn't possible to do the way the eBay system is set up. The only way to receive or post feedback of any kind is to run the auction yourself.

Q. Do I need an eBay User ID to use your services? A. No. All of the auctions are listed under our User ID. You will still be able to view the auctions on http://kcebay.com without signing in or having your own User ID.

Q. Do I need a PayPal account to get paid by you after my auctions end? A. No. Mailing a check to you instead of using PayPal is no problem. The choice is yours on how you want to receive payment.

Q. How soon after my item sells can I expect payment from you? A. The first thing we have to do after an auction ends is to wait for payment from the buyer. We will allow them up to 3 days to do so. After we receive payment, we process and send out payments twice a month. This is usually on the 1st and the 16th unless those dates fall on a weekend or holiday. In those cases, we send out payments on the next business day. If we have already processed your payment, you can come by and pick up a check, but be sure and make an appointment first so we can have it ready for you. Payments sent to PayPal accounts are only sent on the 1st and 16th of the month.